Returns and Refund Policy

Last updated: September 2026

Thank you for shopping with Walkora.

1. Right of Withdrawal

Consumers have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, received the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract.

Contact:
Walkora
E-mail: contact@shopwalkora.com
Website: https://shopwalkora.com

You may do so by sending us an e-mail. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

2. Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs. Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us will not be refunded.

The refund will be made no later than 14 days from the day on which we receive notification of your withdrawal. We will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.

3. Returning the Goods

You must return the goods to us without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.

Returns address:
[Company Name]
[Street and House Number]
[Postcode and City]
[Country]

You are responsible for the direct costs of returning the goods, unless otherwise stated.

4. Condition of Returned Goods

Please return shoes, wherever possible, unworn, clean, complete and in their original packaging. You may inspect the goods in the same way you would reasonably be permitted to do in a physical shop.

You will only be liable for any diminished value of the goods if that diminished value results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

5. Damaged or Incorrect Items

If you have received a damaged, defective or incorrect item, please contact us within 48 hours of receiving your delivery at contact@shopwalkora.com. Please provide us with your order number, along with photographs of the item and its packaging.

6. Exceptions

The right of withdrawal does not apply to goods that have been made to your specifications or are clearly personalised to meet your individual requirements.

7. Contact

If you have any questions regarding returns or refunds, please contact us at:

E-mail: contact@shopwalkora.com
Website: https://shopwalkora.com