Privacy policy

Privacy Policy

Last updated: September 2026

Protecting your personal data is important to us. This Privacy Policy explains what personal data we collect, how we use it and what rights you have.

1. Data Controller

The controller responsible for processing your personal data is:

Walkora
[Company Name / Owner]
[Address]
E-mail: contact@shopwalkora.com
Website: https://shopwalkora.com

2. Collection and Processing of Personal Data

We process personal data when you visit our website, place an order, create a customer account, contact us or subscribe to our newsletter.

The data we may process includes:

  • Name
  • Billing and delivery address
  • E-mail address
  • Telephone number
  • Payment information
  • Order and purchase history
  • IP address
  • Device and browser information
  • Cookie and usage data

3. Purposes of Processing

We use your data for the following purposes:

  • Processing and delivering your order
  • Payment processing
  • Customer service and communication
  • Returns, refunds and complaints
  • Fraud prevention and security
  • Compliance with legal obligations
  • Improving our website and our services
  • Marketing, where you have given your consent

4. Legal Bases

We process your personal data on the basis of the General Data Protection Regulation (GDPR), in particular:

  • Article 6(1)(b) GDPR for the performance of a contract
  • Article 6(1)(c) GDPR for compliance with legal obligations
  • Article 6(1)(f) GDPR based on legitimate interests
  • Article 6(1)(a) GDPR where you have given your consent, for example for newsletters or certain cookies

5. Shopify

Our online shop is operated using Shopify. Shopify processes personal data on our behalf in order to facilitate the operation of the shop, orders, payments and technical functions.

Data may be transferred to Shopify and its affiliated service providers and may be processed on servers located outside the European Union. Where required, such transfers are carried out on the basis of appropriate data protection safeguards.

6. Payment Providers

For payment processing, your payment details are transferred to the payment service provider selected by you. The processing is carried out for the purpose of performing the contract and processing payments.

Depending on the payment methods available, payment providers such as credit card providers, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay or other providers may be used.

7. Shipping Providers

To deliver your order, we provide the necessary information, in particular your name, delivery address and, where applicable, your e-mail address or telephone number, to shipping providers.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functions, operate the shop securely, analyse usage and enable marketing activities.

Technically necessary cookies are used on the basis of our legitimate interests. Where required, we obtain your consent for analytics and marketing cookies.

9. Newsletter and Marketing

If you subscribe to our newsletter, we use your e-mail address to send you information about products, offers and news from Walkora.

You can unsubscribe from the newsletter at any time by using the unsubscribe link included in each e-mail or by contacting us at contact@shopwalkora.com.

10. Data Retention

We retain personal data only for as long as necessary for the relevant purposes or where statutory retention obligations apply. Order and invoicing data may be retained for several years due to commercial and tax-related legal requirements.

11. Disclosure of Data

We only disclose personal data where this is necessary for the performance of a contract, payment processing, delivery, technical provision, compliance with legal obligations or where you have given your consent.

12. Your Rights

Under the GDPR, you have the following rights, subject to the applicable legal requirements:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right to withdraw consent previously given
  • Right to lodge a complaint with a data protection supervisory authority

To exercise your rights, please contact us at contact@shopwalkora.com.

13. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and alteration.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.